Returns

If something is wrong with your order, contact us before sending anything back so we can confirm eligibility and provide the correct return instructions and return address.

Unless a longer period is required by applicable consumer law, return requests should be submitted within 14 calendar days after delivery.

Items requested for return should be unworn, unwashed, unused and in their original condition with tags and packaging where applicable. Proof of purchase may be required. Personalised items, gift cards, final-sale items and hygiene-sensitive goods that have been unsealed may be excluded from return where permitted by law.

If an item arrives damaged, defective or materially different from what was ordered, contact us as soon as possible through the Contact page and include your order details and clear photos where relevant.

Unless the return results from our error, a defect, or applicable law requires otherwise, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable where permitted by law.

Do not return products to an address shown on a shipping label unless LUNEVAR support has specifically confirmed that address for the return.

Approved refunds are sent to the original payment method after the returned item has been received and checked. Your bank or payment provider may require additional processing time.

Nothing on this page limits mandatory consumer rights that apply in your country or region.