FAQ

Prices are charged in US dollars (USD). Where an approximate price in your local currency is shown, it is a guide only; the amount charged is the USD price, and your bank or card provider may apply its own exchange rate or fees.

The payment methods available for your country are shown at checkout. Checkout is encrypted and we never see or store your full card details.

Contact us as soon as possible. If your order has not yet been prepared for dispatch, we can change or cancel it and refund you in full. Once it has been dispatched, you can still return it under our returns terms (and, in the EU, your right of withdrawal).

Most orders are dispatched from our fulfilment partners' warehouses in Asia. If an order contains several items, they may arrive in separate parcels.

Standard tracked shipping is free on orders of $75 or more to the US, UK, Canada, Australia, the UAE and 14 EU countries, and $5.95 below that. Rates for other countries depend on parcel weight and are shown at checkout. See Shipping.

Typical delivery is 10 to 18 days to the US, UK, Canada, Australia, the UAE and 14 EU countries, 12 to 20 days to Qatar and the rest of the EU, 12 to 22 days to our other international destinations, and 12 to 25 days to the rest of the GCC. These are estimates that include processing time; customs checks and peak periods can add time. Rates and estimates for your address are confirmed at checkout. See Shipping.

Every order is shipped with tracking. We email your tracking link when the order is dispatched. You can also see order status by signing in to your account.

International orders can be subject to import VAT, duties or carrier handling fees set by your country's customs authority. Unless checkout shows that duties and taxes are included, they are not included in our prices and may be collected by the carrier on delivery. Please check your local import rules before ordering.

Contact us with your order number. If tracking shows no movement for 10 days, or your item arrives damaged, faulty or wrong, we will arrange a replacement or refund at no cost to you. Please send clear photos for damaged or wrong items.

You can request a return within 14 days of delivery. Items must be unworn, unwashed and in original condition with tags. Return shipping is paid by the customer unless the item is faulty, damaged or not what you ordered. Full details: Returns.

EU consumers can withdraw from a purchase within 14 days of receiving the last item, without giving a reason. Use the Withdraw from contract here link in the footer of every page, or read Right of withdrawal for the full terms and the model withdrawal form.

Approved refunds go back to your original payment method once the return is received and checked, and in any case within 14 days of a valid EU withdrawal (we may wait until we receive the goods or proof that you have sent them). Your bank may take a few extra days to show it.

Most product pages include a garment measurements table from the size chart for that item, and every page has size and fit notes. Compare the measurements with a similar garment you own laid flat. Sizing can differ between styles, so check each item. See the Size guide, or contact us before ordering if a style has no table and you are unsure.

We use images of the actual item offered. Screens display colour differently, so small variations are possible.

We only use your data to process orders, provide support and, if you opt in, send marketing emails. See our Privacy policy and Your privacy choices.

Use the contact form or email us. We reply within 2 working days.